Terms and conditions of use

These terms are issued by Marine Match Ltd. Company Number: 17426292. Registered address: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom.

Marine Match is an introduction platform. We verify engineer credentials to the standard described on the site and provide tools for posting jobs, requesting and sending quotes, messaging, booking, payment and record keeping.

We are not a party to the contract for the works. The contract for any job is between the boat owner and the engineer. Marine Match does not carry out marine engineering work, does not supervise it and does not warrant the workmanship, parts or advice of any engineer.

• You must be 18 or over and provide accurate information.
• You are responsible for activity under your account and for keeping it secure.
• Engineers must hold and maintain valid public liability insurance and any qualifications claimed, and must tell us promptly if either lapses.
• We may suspend or remove any account for misuse, misrepresentation, non-payment or conduct that puts other users at risk.

Verified status means our team has reviewed the documents supplied at the time of application. It is a documentation check, not an ongoing guarantee of competence, availability or quality of any particular job.

• Job posts must describe the scope, boat and timeframe accurately. Quotes are offers to carry out that scope at the stated price.
• A binding contract between owner and engineer forms when the owner accepts a quote or confirms a booking.
• A direct booking is a job like any other and has the same fees, payment holds, cancellation rights and dispute rules.
• Any change to scope, price or dates must be agreed through a change order in the app before the additional work starts.

When the engineer marks a job as complete, the owner is asked to inspect the work and sign it off in the app.

• Responsibility for checking the quality and completeness of the works rests with the boat owner. You must inspect the work, and test or sea-trial where appropriate, before signing off.
• Raise any defect or shortfall with the engineer, in writing through the app, before sign-off or within the 7-day sign-off window.
• Sign-off confirms the scope has been delivered to your satisfaction and releases payment to the engineer. It does not remove statutory rights you may have against the engineer under the Consumer Rights Act 2015 or any warranty the engineer offers.
• Automatic release: if the owner neither signs off nor raises a problem within 7 days of the engineer marking the job complete, the job is treated as accepted and the funds release automatically to the engineer.
• Marine Match does not inspect, certify or accept liability for the quality of works recorded on the platform, including entries added automatically to a boat log book.

• Payment through the platform: all bookings made on Marine Match must be paid through the platform. For jobs below the staged-payment threshold (currently £1,500) the full accepted quote value is taken at the point of booking.
• Staged payments on larger jobs: on jobs over £1,500, you pay 40% of the job price plus the service fee when you book. Stripe holds it. When you approve the start, the 40% is released to your professional for materials and getting started, and you'll be asked to pay the remaining 60%, which Stripe holds until you sign off.
• How your money is held: those funds are held in a safeguarded account operated by our regulated payment provider, Stripe Payments UK Ltd (FCA-authorised electronic money institution, reference 900461). Marine Match does not receive, hold or control your money. Funds are released only on sign-off, on automatic release, on a staged materials release, or on refund, in line with these terms.
• Service fee: a service fee of 3% is added to each booking and is shown in full before you pay. This fee applies to all bookings, regardless of payment method. The total you pay (job total plus service fee) is held securely and released to your chosen professional once you mark the work complete.
• Platform commission: Marine Match charges the engineer 8% of the full job price. The first 200 founding professionals approved before 31 March 2027 pay 5% commission for six months from the date their listing is approved, then the standard 8%, unless agreed otherwise in writing. Professionals approved before 5 October 2026 keep 5% until 31 March 2027 if that is later. The commission is locked in at the moment the booking is made, deducted at payout, and is never an additional charge to the owner.
• Payouts: the engineer's net funds are paid to their connected payment account after release, normally within a few working days.
• Additional work: agreed change orders are charged and held by Stripe on the same basis before the extra work begins.
• Payments off-platform: arranging payment outside Marine Match removes this payment protection and dispute support, and may result in account removal.
• VAT and invoicing: the engineer is responsible for issuing valid invoices and accounting for VAT on the works. Marine Match invoices its commission separately.

• The start date shown on the accepted quote is the agreed start. Engineers must start on that date or agree a new date with the owner through the app before it passes.
• 24-hour weather grace: marine work is weather and tide dependent. No fault attaches to an engineer who is delayed by up to 24 hours from the agreed start.
• No-show: if work has not started 24 hours after the agreed start and no new date has been agreed, the owner may cancel and receive a full refund of the balance Stripe is holding. No commission is charged and the job reopens to the owner's other quotes.
• A no-show is recorded against the engineer's profile. Repeat no-shows trigger review and may result in suspension from quoting.

• Cancellation by the owner more than 48 hours before the agreed start: full refund, including the customer service fee, less any parts already ordered or reasonable costs the engineer has incurred.
• Cancellation by the owner within 48 hours, or after work has started: the engineer may charge for work done and materials supplied, and the balance is refunded. The customer service fee is not refunded in this case, as the booking service has already been provided.
• Cancellation by the engineer, a reported no-show, or a problem resolved in the owner's favour: the owner is refunded in full, customer service fee included. Repeated cancellations may affect an engineer's listing.
• Partial refunds: where only part of the work is refunded, the customer service fee is refunded in the same proportion as the work amount returned. For example, on a £1,000 job with a £30 service fee, a £400 refund returns £400 plus £12 of the fee — £412 to the owner in total.
• What is not refunded is released to the engineer for the work covered, less our commission on that part only. On the example above, the engineer receives £600 less 8% commission (£48), so £552, and Marine Match retains £48 of commission plus the £18 of service fee that stayed with the refunded balance.
• Money already released to the engineer — for example a materials stage on a staged booking — cannot be refunded through the platform and must be settled directly.
• Refunds are returned to the original payment method, whichever method was used at checkout, and typically reach the owner within 5-10 business days.
• Platform commission is never charged on money refunded to the owner. Where a booking is cancelled in full, no commission is charged at all.
• Once your professional has marked the work as complete, the job can no longer be cancelled. You can sign off and release payment, or report a problem within 7 days. If you do neither, payment is released automatically after 7 days.

Owners and engineers should first try to resolve disputes directly through the job messaging thread. Where an owner raises a problem in the app before automatic release, the automatic release is paused and the funds stay held by Stripe while the dispute is reviewed. Marine Match may ask both parties for evidence and may instruct the payment provider to release or refund. We act as a facilitator only, and our decision on platform-held funds does not determine the parties' wider legal rights or your right to take the matter further.

Card disputes and chargebacks: please raise any problem with a job through Marine Match first, so we can pause payment and help resolve it. If an owner disputes a card payment with their bank instead, we pause all payments on that job while the bank reviews it. If the bank decides in the owner's favour, the payment for that job is reclaimed from the professional's account. The professional may still pursue the owner directly for any money owed. If the bank decides in the professional's favour, the held payment is released to them.

• Service history entries: work completed through Marine Match can be stamped into a boat's digital logbook by the professional who did the work. A stamp records what was done, when, and by whom. Marine Match does not inspect the work and a stamp is not a warranty or a certificate of quality.
• Trust tiers: entries carry a tier (Gold, Silver or Bronze) based on the evidence attached and the professional's verification at the time of stamping. Tiers describe the paperwork behind an entry, not the quality of the work itself.
• Seller packs (£59): an owner may buy a seller pack to share their boat's verified service history with a buyer or broker. Seller packs are one-off purchases; because the pack is generated and accessible immediately, the 14-day cooling-off right is waived once the pack is first viewed or downloaded.
• Ownership transfers: when a boat is sold, the seller can hand over the logbook to the new owner through the platform. Once the buyer accepts, the seller loses access and the transfer cannot be undone by the seller.
• Accuracy: owners and professionals must not create false or misleading entries. We may remove entries and suspend accounts that abuse the logbook.

Owners can order a Marine Match Boat Passport sticker pack for their boat: two 80 mm and one 50 mm round stickers in marine-grade laminated vinyl (UK addresses only). Pricing is to be confirmed. Stickers are normally dispatched within 7 working days. If your pack has not arrived within 15 working days, contact us for a replacement or refund.

Sticker packs are printed with your boat's details. You can cancel for a full refund until your order is sent to print (usually the same day). Once printed, we can't cancel, but we'll replace any pack that arrives damaged or wrong.

Reviews must be honest, based on genuine completed work, and free from abusive or defamatory content. You keep ownership of content you upload and grant Marine Match a licence to display it on the platform. We may remove content that breaches these terms.

Owners must provide safe access to the boat and disclose known hazards, including fuel, gas, electrical and structural issues. Engineers must work safely and in line with relevant standards and their own risk assessments.

Approved referral partners earn £15 for each engineer who signs up through their link and is verified, plus 15% of the platform commission that engineer generates in their first five months. Referral rewards are paid monthly in arrears and can be withheld or clawed back where sign-ups are fraudulent, self-referred or otherwise not genuine.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, Marine Match's total liability to you in connection with the platform is limited to the commission we received on the job in question. We are not liable for the acts, omissions or workmanship of any user.

We may update these terms and will change the date at the top of this page. Continued use after an update means you accept the revised terms. These terms are governed by the law of England and Wales and are subject to the exclusive jurisdiction of its courts.

Questions: hello@marinematch.co.uk.

You can ask us to delete your account and personal data by emailing privacy@marinematch.co.uk. We will delete data we no longer have a legal or insurance reason to keep, and confirm what has been retained and why within one month.

The Marine Match name and logo, and the Boat Passport design, widget and badge, belong to Marine Match Ltd and can't be used without our permission.

Brokers and listing sites may display the Boat Passport widget and badge on boat listings exactly as supplied, but can't change, crop or rebrand them.